Returns & Refunds Policy

We want you to love your chocolate as much as we do, but if your order arrives damaged or doesn't meet our high standards, you can return it within 30 days for a full refund or replacement. Due to health and safety regulations, we can only accept returns on food items if they are unopened and in their original packaging.

1

Contact Our Team

Email or call our customer service team with your order number and the reason for your return to receive a return authorization.

2

Pack Your Items

Securely package the chocolate products in their original box, ensuring they are protected from heat and physical damage during transit.

3

Ship the Package

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or local post office.

4

Receive Your Refund

Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing